Have you ever wondered what it takes to provide exceptional customer service? In this interactive video, we take a look at the world of customer service and explore what it truly means to exceed customer expectations. We'll follow Albert Aleman, Head of Hospitality at Platinum Cruises, as he shares his insights on the importance of customer service and what his company does to provide a 5-star experience for every customer.

Throughout the video, we will learn about the different stages of the sales process, and how each stage presents an opportunity to build lasting relationships with customers. From creating a user-friendly website to personalised welcome letters and post-sale follow-up, Albert and his team leave no stone unturned in their quest to ensure every customer of Platinum Cruises receives a truly unforgettable experience.

By the end of this video, you will have a solid understanding of what it takes to provide exceptional customer service, and how doing so can help businesses build a loyal customer base and increase brand loyalty.