CASE STUDY ANALYSIS
PETS AT HOME

This case study analysis worksheet encourages students to apply their knowledge from the video by responding to an 'Analyse' question. Each case study is relevant to the topic and grounded in real-world business scenarios. The worksheet offers three levels of complexity, catering to diverse learners. It employs the B-L-T (Because, Leading To & Therefore) approach, guiding students in constructing analysis chains. The worksheet is available in print-ready PDF or editable PowerPoint, suitable for Google Classroom or Microsoft Teams. An answer sheet is also included.

  • The case study explores the recent restructuring of job roles and contracts at Pets At Home, the UK's leading pet care business. Despite their success, the company had issues with staffing, especially with high turnover rates and a lack of flexibility in management roles, which affected female colleagues. To address this, Pets At Home redesigned their managerial roles to include job-share partnerships and a four-day-week position to improve staff retention rates and job satisfaction, which were communicated internally.

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